Patient Information

WELCOME NEW PATIENTS!

We believe your time is as valuable as ours. To make your time here as efficient as possible, we encourage you to prepare your Health History form and Patient Sign Off form before your appointment. If you need assistance with the form or have other questions, please call the office at 978-531-0800. Our Notice of Privacy Practices is available here online as well. We look forward to your visit.

THANK YOU CURRENT PATIENTS!

We are pleased to provide a patient portal so you can communicate non-urgent messages to us at your convenience, such as appointment requests and prescription refills. The Partners Patient Gateway link is below.

We strive to provide the best orthopedic care in New England. Your complete satisfaction is important to us. If there is anything we can do to improve, please contact our Practice Administrator at 978-818-8218. You may receive a Patient Satisfaction Survey via text or email from a service called Rater 8. You are also welcome to fill out our Patient Satisfaction Survey and mail it to our main office in Peabody or drop it off at either one of our offices. We welcome and appreciate your feedback.

ALL PATIENTS

We recommend that you wear loose clothing and no jewelry for your visit in case it is determined that an x-ray is needed.
We are currently using a “virtual” waiting room. When you arrive in the parking lot for your visit, please call us on our special check-in phone line at 978-818-8233 for the Peabody office or 978-882-6926 for the Danvers office. Once we check you in over the phone, we ask that you wait in your car until the clinical team has a room ready for you and calls you in. Please be sure to give us the number for the cell phone that you have with you.
We will be screening you for the COVID-19 virus on the day of your visit and will be taking your temperature with a “no-touch” thermometer. Please note that a face covering over your mouth and nose is required to be worn during your entire visit.
We have put several processes in place to keep our patients and our staff safe. Please see the notice below about “How We Keep You Safe”.

HOW WE KEEP YOU SAFE

Social Distancing

  • Patients wait in their car instead of the waiting room
  • Virtual check in over the phone
  • Online payment available through patient portal
  • Visitors limited to those needed to assist a patient
  • Glass barriers at work stations and lines on floor
  • Staff working from home if possible

Screening for Symptoms

  • Patients screened over the phone on day of visit
  • Temperature checks for staff and patients

Cleanliness

  • Rooms sanitized between patients
  • Hand sanitizer provided to patients
  • Frequent handwashing and use of hand sanitizer by staff
  • Gloves, goggles, and gowns worn when needed

Face Coverings

  • Face coverings required for all staff and patients
  • Masks must cover mouth and nose at all times

Patient Testimonials related to COVID-19:

“Now that covid has arrived the staff has made my options clear & most friendly”

“Even with Covid they were able to be kind and I felt like I was the only patient there”

“Overall, this office (during this difficult time) gets FIVE STARS FOR PUTTING PATIENTS FIRST.”

“Given our current situation with the pandemic, I feel comfortable and safe when I go for a medical visit. Quick with minimal opportunity for contact with others.”

“The group has outstanding protocols for keeping patients safe.”

ADDITIONAL RESOURCES FOR PATIENT EDUCATION

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  • Monday: 8:30am – 5:00pm
  • Tuesday: 8:30am – 5:00pm
  • Wednesday: 8:30am – 5:00pm
  • Thursday: 8:30am – 5:00pm
  • Friday: 8:30am – 5:00pm
  • Saturday: Closed
  • Sunday: Closed

The Musculoskeletal Center

4 Centennial Drive, Suite 201 Peabody, MA 01960

Directions >

Mass General - North Shore

104 Endicott Street, Suite LL00 Danvers, MA 01923

Directions >

978.531.0800                  

Fax: 978-531-2929

WE ARE OPEN. Avoid the emergency room. If you have experienced a recent injury or are experiencing any urgent orthopedic issues, please give us a call at 978-531-0800. Our Ortho Express is staffed and ready to care for you, including availability of Xray, MRI, PT, and braces, all in one location.

At New England Orthopedic Specialists, patient health and well-being is our highest priority. In light of recent COVID-19 developments, patients should be assured that we employ the highest standards of safety and infection control protocols. We are continuously monitoring and following state and federal guidelines regarding avoiding potential exposure to the virus. If you have an appointment but are experiencing any cold or flu-like symptoms or may have had exposure to the virus through traveling or direct contact, please call us so that we can determine the best plan of action.