WELCOME NEW PATIENTS!
We believe your time is as valuable as ours. To make your time here as efficient as possible, we encourage you to prepare your Health History form and Patient Sign Off form before your appointment. If you need assistance with the form or have other questions, please call the office at 978-531-0800. Our Notice of Privacy Practices is available here online as well. We look forward to your visit.
THANK YOU CURRENT PATIENTS!
We are pleased to provide a patient portal so you can communicate non-urgent messages to us at your convenience, such as appointment requests and prescription refills. The portal link is below.
We strive to provide the best orthopedic care in New England. Your complete satisfaction is important to us. If there is anything we can do to improve, please contact our Practice Administrator at 978-818-8218. You may receive a Patient Satisfaction Survey via text or email from a service called Rater 8. You are also welcome to fill out our Patient Satisfaction Survey and mail it to our main office in Peabody or drop it off at either one of our offices. We welcome and appreciate your feedback.
We recommend that you wear loose clothing and no jewelry for your visit in case it is determined that an x-ray is needed.
We are currently using a “virtual” waiting room. When you arrive in the parking lot for your visit, please call us on our special check-in phone line at 978-818-8233 for the Peabody office . Once we check you in over the phone, we ask that you wait in your car until the clinical team has a room ready for you and calls you in. Please be sure to give us the number for the cell phone that you have with you.
We will be screening you for the COVID-19 virus on the day of your visit and will be taking your temperature with a “no-touch” thermometer. Please note that a face covering over your mouth and nose is required to be worn during your entire visit.
We have put several processes in place to keep our patients and our staff safe. Please see the notice below about “How We Keep You Safe”.
HOW WE KEEP YOU SAFE
- Patients wait in their car instead of the waiting room
- Virtual check in over the phone
- Online payment available through patient portal
- Visitors limited to those needed to assist a patient
- Glass barriers at work stations and lines on floor
- Staff working from home if possible
Screening for Symptoms
- Patients screened over the phone on day of visit
- Temperature checks for staff and patients
- Rooms sanitized between patients
- Hand sanitizer provided to patients
- Frequent handwashing and use of hand sanitizer by staff
- Gloves, goggles, and gowns worn when needed
- Face coverings required for all staff and patients
- Masks must cover mouth and nose at all times
Patient Testimonials related to COVID-19:
“Now that covid has arrived the staff has made my options clear & most friendly”
“Even with Covid they were able to be kind and I felt like I was the only patient there”
“Overall, this office (during this difficult time) gets FIVE STARS FOR PUTTING PATIENTS FIRST.”
“Given our current situation with the pandemic, I feel comfortable and safe when I go for a medical visit. Quick with minimal opportunity for contact with others.”
“The group has outstanding protocols for keeping patients safe.”